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VIERA - Terms of Service

Working pre-launch draft • Separate public legal document • 16 September 2026

Status: Working draft. This document is intentionally separated from the Privacy Policy. Bracketed/TODO matters must be finalized before public commercial launch.

Ten dokument prawny jest dostępny w języku angielskim.

1. About Viera

  • Viera is a women-only social and personal safety service that provides social discovery, Activities, communication and safety-related features.
  • These Terms govern access to and use of the Viera mobile application, website and related services.
  • By creating or using an account, the user agrees to comply with these Terms and applicable Community Guidelines.

2. Eligibility and Age

  • Viera is intended only for persons aged 18 or older.
  • Certain community and social functions are reserved for users who successfully complete Viera's identity and eligibility verification.
  • Viera may restrict, suspend or terminate access where eligibility cannot be established, verification is circumvented, or false/borrowed/forged documents are used.

3. Accounts and Authentication

  • Users may authenticate through supported third-party providers such as Apple or Google.
  • Users are responsible for maintaining control of their account and must not impersonate another person or transfer an account in order to circumvent verification or restrictions.
  • Display name is user-editable and is not a verified legal name. Each account uses a unique @username.
  • Viera may require re-verification where reasonably necessary for fraud prevention, account-transfer concerns, eligibility or trust & safety.

4. Verification and Verified Status

  • Verification is optional for basic safety features but required for sensitive community/social features.
  • Verification is performed using a third-party verification provider and may require a government identity document and selfie/liveness check.
  • A Verified badge indicates successful completion of Viera's verification process only. It is not an endorsement or guarantee of identity, conduct, intentions or personal safety.
  • If the provider cannot reliably determine eligibility, Viera may withhold Verified access and may permit another verification attempt or review process where available.

5. Unverified and Verified Access

  • Unverified users may use profile/account functions, Safe Journey, Safer Route, Trusted Contacts and other basic personal-safety functions.
  • Unverified users may use exact-@username lookup to find a specific known acquaintance for Friend/Trusted Contact purposes, but may not browse or discover strangers.
  • Verified Members may access Women Nearby, Become Visible, community profiles, Activities and the social/community functionality made available by Viera.
  • Viera may change feature availability as the service develops, subject to applicable law.

6. Women Nearby and Become Visible

  • Only Verified Members may use Women Nearby and Become Visible.
  • Visibility begins only after an explicit user action and expires according to the selected visibility period.
  • Viera displays an intentionally approximate position and distance range rather than another member's exact GPS coordinate or address.
  • Users must not attempt to reverse-engineer, triangulate, stalk, track or otherwise determine another member's exact location.

7. Activities

  • Activities allow Verified Members to create or request participation in offline meetings.
  • Before acceptance, Viera may show the Activity type/description, date, time, district/neighborhood, capacity/count and host profile, but not the exact meeting location.
  • The host decides whether to accept or decline each participant. An invitation by another participant does not bypass host approval.
  • After acceptance, approved participants may receive the exact meeting location, participant identities and Activity group-chat access.
  • Viera facilitates introductions but does not organize, supervise or control users' conduct at physical meetings.
  • Hosts and participants must comply with Community Guidelines and applicable law.

8. Friends, Connections and Messaging

  • Connect/Say Hi, Friendship and Trusted Contact status are separate relationships and may require separate acceptance.
  • Private messaging and Activity group chat may be provided to eligible users according to the applicable access rules.
  • Users must not use Viera for harassment, threats, scams, unwanted sexual conduct, hate, stalking, doxxing, spam or illegal activity.
  • Users should not assume that a profile, Verified badge, message or friendship means that Viera guarantees another user's identity, intentions or safety.

9. Trusted Contacts

  • Trusted Contacts are other Viera users selected from the user's Viera Friends; Viera does not require access to the user's phone-book contacts for this feature.
  • A Friend must separately accept a request to become a Trusted Contact.
  • A user may have up to three Trusted Contacts under the current MVP design.
  • Trusted Contact status is voluntary and can be ended subject to safe handling of an active Safe Journey.

10. Safe Journey

  • Safe Journey allows a user to set an expected journey duration, optionally provide a destination, and select a Trusted Contact.
  • If the user does not confirm safety after the journey timer and applicable grace period, Viera may send an overdue notification to the selected Trusted Contact.
  • Safe Journey does not automatically share the user's exact GPS location with the Trusted Contact.
  • Viera is not an emergency service, police service, rescue service or professional monitoring service, and it does not automatically contact emergency services.
  • Notification delivery is not guaranteed and may depend on device settings, network connectivity and third-party platform services.
  • In an emergency or imminent danger, users should contact the appropriate local emergency services.

11. Safer Route

  • Safer Route may provide route recommendations using available mapping, lighting, pedestrian-infrastructure and other relevant data.
  • Route information may be incomplete, unavailable, inaccurate or outdated.
  • A recommended route is not guaranteed to be safe and does not guarantee the absence of crime, hazards, traffic, construction, poor lighting or other risks.
  • Users remain responsible for their real-world decisions and should follow official instructions, local conditions and emergency guidance.

12. Reports, Blocking and Safety Enforcement

  • Users may block other members and report profiles, messages, Activities or offline conduct.
  • Viera may investigate reports and take measures including warnings, feature restrictions, re-verification, temporary suspension or permanent termination.
  • Serious conduct may result in immediate restriction or termination without a prior warning ladder where permitted by applicable law.
  • Attempts to circumvent blocks, suspensions, bans or verification controls are prohibited.

13. Prohibited Conduct

  • Users must not impersonate others, submit fraudulent verification materials, scrape or enumerate users, attempt to determine exact locations, exploit vulnerabilities, interfere with the service, harass or threaten others, facilitate illegal activity, or use Viera in a manner that creates unreasonable risk to other members.
  • Users must not publish another person's private information without authorization.
  • Viera may maintain additional Community Guidelines describing prohibited content and conduct.

14. User Content

  • Users remain responsible for content they submit, including profile information, interests, Activity text and messages.
  • Users must have the necessary rights to submit their content and must not submit unlawful or rights-infringing material.
  • Viera receives only the rights reasonably necessary to host, process, display and transmit user content for operating and improving the requested service, subject to the Privacy Policy and applicable law.

15. Fees, Verification and Viera+

  • Viera may offer paid verification processing, subscriptions or optional premium functionality.
  • Prices, billing period and applicable purchase conditions will be shown before purchase.
  • A verification fee, where charged, pays for the verification process and does not guarantee successful verification or Verified status.
  • Subscription renewal, cancellation and refund rules will follow the purchase platform and applicable consumer law.

16. Suspension, Termination and Account Deletion

  • Users may request account deletion through the available account settings.
  • Viera may restrict or terminate accounts for material violations, safety risks, fraud, verification circumvention or other grounds described in these Terms and Community Guidelines, subject to applicable law.
  • Account deletion does not necessarily remove messages already received by other users or records Viera must retain for safety, dispute, fraud-prevention or legal reasons.

17. Service Availability and Changes

  • Viera may update, modify, suspend or discontinue features as the product develops.
  • Viera does not guarantee uninterrupted, error-free or continuously available service.
  • Safety-related features may depend on mobile operating systems, internet access, third-party infrastructure, mapping data and notification services.

18. Disclaimers and Limitation of Liability

  • Viera provides tools intended to support social connection and personal-safety decisions but cannot eliminate real-world risk.
  • Viera does not guarantee the conduct, identity, intentions or safety of members merely because they are Verified.
  • Viera does not guarantee that an Activity, Safer Route, Safe Journey alert or other safety-related feature will prevent harm.
  • Any limitation of liability must apply only to the extent permitted by mandatory consumer and other applicable law.

19. Privacy

  • Personal data is processed as described in the separate Viera Privacy Policy.
  • Where a processing activity requires consent under applicable law, Viera will request that consent separately rather than treating acceptance of these Terms as blanket privacy consent.

20. Governing Law, Complaints and Contact

  • [Governing law / consumer jurisdiction - to be finalized after the legal operator is established.]
  • [Electronic-services complaint procedure - to be finalized for the Polish/EU launch.]
  • For questions about these Terms, users may contact Viera at support@vieraapp.com.